A new management science for technology delivery Tilis 5 years ago https://www.mckinsey.com/industries/financial-services/our-insights/a-new-management-science-for-technology-delivery?cid=other-eml-alt-mip-mck&hlkid=ebf746f21291414184cbcec2c3c6e1c7&hctky=2073353&hdpid=a072b8e0-1b58-47f4-af45-fd91b9271f78